Tecenzyme only collects personal information which is reasonably
necessary for its dealings with the individuals to whom the
information relates. The types of personal information Tecenzyme
collects will depend on the particular dealings we have with you.
However, generally, we collect and hold personal information
about existing and prospective customers, our third party service
providers and suppliers, and employment applicants. The types of
personal information that we collect and hold about these
individuals includes, but is not limited to: Personal
identifiers, such as names, contact details (e.g. email address),
job description and, if applicable, language spoken A customer’s
payment details for the purpose of processing the purchase of our
products and services Generally, Tecenzyme collects personal
information directly from the individuals concerned. For
instance, there are times when we may need to collect information
from you through our Web Sites. This generally involves filling
out forms so you can download or order a Tecenzyme or third party
product from our Web Sites.
When you download the products we require you to fill out a form with your name and email address. Tecenzyme may also collect personal information about individuals indirectly from third parties, such as from our business partners, from third party providers of marketing lists, and through various other methods, including: Cookies Referrers IP addresses System information None of these methods can be used to identify, or reasonably identify, you with the exception of cookies, which can optionally store information that you may enter in forms on our Web Sites, as described below. may use Globally Unique Identifiers (GUIDs) to notify us of the installation of one of Tecenzyme's products.
This information is collected and used by to understand the web sites referring traffic to our download pages and to present appropriate content to our potential customers. Referrer information is tabulated by on an aggregated basis to identify general trends and traffic patterns. From time to time, Tecenzyme may enter into agreements with content partners that require Tecenzyme to count the number of product downloads and/or product sales stemming from a referral from a content partner site.
This information is collected, used and aggregated by to fulfil the reporting requirements of those agreements. This information may also be combined with the referrer information described above and tabulated on an aggregated basis to identify general trends and traffic patterns. At the time of product download and/or purchase, information you provide to Tecenzyme, including personal information and referring URL’s, is collected in our web server logs and customer database and is kept strictly confidential and not shared with third parties.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the Web pages you request) can be sent to you. They are automatically gathered by our Web server. Tecenzyme will not use your IP address to attempt to identify your personal information.
System information we gather includes time, type of Web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your Web browser when you are connected to a Web Site and is used by Tecenzyme only for broad demographic statistics. This information is used by Tecenzyme in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.
The personally identifiable information gathered from the forms
you fill out on our Web Sites is used in one of five ways: To
provide you with information about our products and services and
select third party products, including product alerts, releases,
upgrades and patches To ask you to participate in surveys about
products, services, news and events To allow you to purchase and
download products To aggregate broad demographic information in
order to understand general user trends, and To ensure our
compliance with export control and other applicable laws and
At times retains contractors to perform services for internally in the course of our business. Consequently, they may have access to information about our customers in providing those services. Such limited access would be available only to the extent needed to perform the services, under the terms of an executed confidentiality and non-disclosure agreement with , with the requirement that such contractors keep the information strictly confidential and use the information solely on ’s behalf. does not collect sensitive personal information regarding customers. In addition, discloses the personal information it collects to the following entities:
As the parent company, provides products, support and operations services to its subsidiaries, including centralised corporate functions, such as information technology support and services, and accounting and finance support Business partners for the purposes of providing services, support and products to customers Third parties where disclosure is required or authorised by law takes reasonable steps to ensure that the personal information it discloses to third parties, including to its related entities, is protected from misuse and unauthorised disclosure. Disclosure to any unrelated third party is subject to an executed confidentiality and non-disclosure agreement with , and the transfer of personal data between entities is subject to data transfer agreements which comply with the countries’ data protection regulations. The Web Sites contain links to other web sites. However, is not responsible for the privacy practices or the content of such web sites.
Tecenzyme will never sell, rent or disclose to third parties our
users’ personally identifiable information collected from the
distribution of Tecenzyme products or gathered on a Tecenzyme Web
Site. If you purchase a product or service developed or owned by
a third party, Tecenzyme may provide to the product owner or
licensor the same information you provide to us for purposes of
the third party providing the products or services to you.
On occasion, Tecenzyme will offer our product users and Web Site
visitors the opportunity to participate in third party or
co-branded promotions, sweepstakes or special programs. The use
of any information provided by a user in entering such a third
party promotion will be specified prior to the user providing
such information. We will also specify the manner in which such
information is to be used. If your personal information is to be
shared with a third party for such promotions, it will only be
done so with your advance consent. These relationships will be
governing such third party promotions and/or co-branded programs
will be specified.
tecenzyme maintains controls to provide security over certain
financial information you provide us, including credit card
details, during the purchase process. This is evidenced through:
Use of secure connections using SSL to safeguard information when
transmitted from the customer’s web browser to tecenzyme. Logical
authentication security within the databases that store
customer’s credit card numbers. tecenzyme employees are required
to acknowledge that they understand and will strictly abide by
our corporate policies with respect to the confidentiality of
user personal information. Passwords are regularly changed
pursuant to security protocols.
tecenzyme transmits customer credit card information through a third party payment processor to its third party bank to process and complete credit card transactions. These third parties transmit and store the personal and financial information provided by customers for credit card transactions through secure systems with security technology, encryption and firewall protection.
Please note that these vendors have their own privacy policies, and although tecenzyme’s agreement with them does not allow the other transacting party to use this information for anything other than providing payment services, tecenzyme is not responsible for their actions, including their information protection practices. You may prevent having tecenzyme use, transmit or share your personal and financial information for credit card transactions by not providing the information for this purpose and choosing another payment method. By providing this information for credit card transactions, you are consenting to its use in this manner for this purpose. When permitted or required by law, we may share information with additional third parties for purposes including response to legal process.
tecenzyme products, services and web pages. We will notify you of
any changes we make by posting an updated version of this policy
on our Web Sites. Any changes will take effect when they are so
posted. We also post FAQ’s from time to time on specific
If you have any questions about this privacy statement, the
practices of our software or Web Sites, or wish to make a
complaint about our handling practices, you may contact:
Privacy Officer tecenzyme
Second Floor, PV Building
Sai Baba Lane, Calicut, India.
We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.